Primary care services at Bienvivir are similar services experienced at your current primary care physician, except participants at Bienvivir can expect to receive increased health care management and attention due to the low patient to physician ratio of one physician for every 130 patients. There is no limit to how often or how long a patient may visit their physician. Participants are generally able to see the physician within 24 hours of requesting an appointment. When needed, home visits are available. Primary care physicians will also provide referrals to specialists when necessary.
Social work services at Bienvivir are in place to assist both the participant and the participant’s family. As part of the PACE Program, each participant is assigned a social worker that acts as an advocate, facilitator for life changing decisions and contact for the participant’s family. The social worker is on hand to conduct home visits and to help provide instructions about minimizing fall hazards, assist with yearly PACE re-application paperwork and communicate with family members about services, medications and mental capacity.
An often under recognized problem for seniors is access to healthy food. Bienvivr recognizes this, and addresses it head on by offering meal services to participants. The meal service includes access to a registered dietitian which works with the IDT and Bienvivir kitchen staff to plan meals and snacks, taking into consideration special needs such as food allergies or restrictions due to diabetes. On days when participants are at the facility, they receive a snack and lunch. Additionally, Bienvivir meal services extend to a participant’s home, providing meal delivery services to qualified participants.
All participants’ prescriptions are filled at the Bienvivir onsite pharmacy. Pharmacy staff work with the participant’s IDT to ensure they are receiving and taking all prescribed medications. In addition to prescription drugs, the pharmacy provides participants access to over-the-counter medications not typically covered by traditional health insurance.
Participants are provided with transportation to and from their home to their assigned Bienvivir facility for all services, via a wheelchair accessible bus, in addition to transportation to their specialist appointments. The bus drivers are attentive and recognize changes in participants’ mobility and well-being.
A key component of enabling a participant to stay in their home and community is ensuring the participant has access to social activities. If participants would like to maintain a level of activity they have the option to participate in recreational actives, which range from bingo to concerts, to creating arts and crafts for an auction.
Staying mobile is critical to the health of Bienvivir participants. Unlike physical and occupational therapy services offered under traditional health insurance, there are no caps or limits on the amount of physical or occupational therapy participants can receive. Participants can access and work with physical and occupational therapists. Participants in need of Speech Therapy services will be referred to Speech Therapists that are part of the Provider Network.
Each facility includes a dental clinic where participants can have their dental health assessed and managed. Our onsite dentist provides routine cleanings and more complicated procedures such as denture fittings.
Bienvivir provides many common outpatient services including but not limited to wellness and prevention services, lab tests, radiology, x-rays, and limited outpatient surgery.
Participants can receive in-home services including attendant care, skilled nursing and end of life care similar to Hospice care.
Bienvivir offers a number of other services that are not typically found in traditional residential care homes, including podiatry (treatment including diabetic shoes and orthotics), audiology (assessment and care including hearing aid), optometry (assessment and care including eyeglasses), and women’s services (general gynecological services).
Participants in need of equipment to help them manage certain medical conditions or illnesses may be eligible to receive the equipment through Bienvivir. Potential devices include walkers, crutches, wheelchairs, power scooters, home oxygen equipment, diabetes self-testing equipment and more.