Bienvivir Senior Care El Paso Texas

The following questions are commonly asked by prospective participants and their families. If you have additional questions, contact the Intake Department at (915) 562-3444 ext. 2300.

Bienvivir Senior Care El Paso Texas
Is Bienvivir a nursing home?

Bienvivir is not a nursing home. Our goal is to help participants remain independent and live in their community as long as they desire to and as long as it medically safe to do so.

How do I enroll with Bienvivir?

To enroll with Bienvivir and the PACE Program, applicants must meet eligibility criteria outlined by the National PACE Program. Interested applicants can schedule a home meeting with a Bienvivir nurse to confirm eligibility, complete a medical evaluation and put together an application. For more information about the eligibility criteria, visit the Eligibility page. For additional questions or to start the enrollment process, please fill out this form or call the Intake Department at (915) 562-3444 ext. 2300.

How much does the program cost?

Participants enrolled in both Medicaid and Medicare will not have any out-of-pocket expenses, such as copays or deductibles. Participants enrolled in only Medicare will have to cover the Medicaid premium. Participants who are not enrolled in Medicaid or Medicare will have to cover the Medicare and Medicaid premiums.

All healthcare services provided by Bienvivir are covered by the PACE program. If the participant needs to see a specialist outside of Bienvivir’s facilities, they will receive a referral to a provider in Bienvivir’s network. If the participant receives unauthorized or out-of-program services, the participant is responsible for all associated costs.

Will I have to switch my Primary Care Physician?

Yes, because all healthcare services are provided on-site by Bienvivir. There is a possibility that your specialist may be a part of the Bienvivir provider network and you may be referred to them if you need to see a specialist.

What role does my family play in care at Bienvivir?

Family involvement is essential to the success of Bienvivir. The participant’s family helps aid in a participant’s recollection of appointments and with medication adherence. In addition, the family can provide the participant’s Social Worker with updates or changes in behavior, cognitive abilities or health. Bienvivir and the PACE Program were developed to work in partnership with the family, not in place of the family.

Do I have to move from home in order to become a participant?

Bienvivir’s goal is to help participants stay in their own home and their community. Bienvivir’s service areas only cover specific zip codes. If a potential applicant lives outside of the service area, but otherwise qualifies for the PACE Program, the decision to move to a service area is entirely up to the potential applicant and their family.

For more information about eligibility and the service areas, please visit the Eligibility page.

Do you offer Home Health? If so, how many hours?

Yes, under the PACE model all individuals may be eligible for Home Health hours. The amount allotted to a participant is determined by our Interdisciplinary Team (IDT) based on the participant’s medical condition, family support and need.

Is there a fee for the transportation services offered by Bienvivir?

No, once enrolled in the PACE Program, all medical services are provided at no cost to the participant, including transportation.

Does Bienvivir provide prescription medication?

Yes, Bienvivir has a pharmacy located within each facility to provide all required prescriptions with minimal turnaround time.